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Automated and agent-assisted CX channels.
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Automated and agent-assisted CX channels.
老王加速器最新版下载 老王加速器最新版安卓下载
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Engage with your customers
FAQ Self-Service
Proactively offer your website visitors a comprehensive, searchable knowledge-base of solutions, powered by sophisticated Natural Language Understanding, and deflect up to 50% before they turn into an inbound email or call.
FAQ Chatbot
Engage customers in conversation with an AI-powered chatbot, featuring seamless CRM and Live Chat integration. Bots are powerful conversational marketing tools which connect your business with the best leads in real-time.
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Engage personally with your customers, generating new revenues and boosting CSAT scores. Offered proactively at points where it will make a difference, Live Chat provides an escalation route to customers only when they need it.
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Chat Console
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Agent Knowledge
Give your agents access to a knowledge-base of answers, articles and media, accessed instantly through powerful, intuitive natural-language AI search. With single sign-on support for easy roll out.
Callback System
Schedule telephone callbacks with your customers through web forms, Visual IVR, Virtual Agent or Live Chat. Synthetix manages availability, scheduling, reporting, feedback and CRM integration.
Let's work together!
With Synthetix, you're investing in a team with decades' experience deploying into some of the world's leading brands. See why we're the natural choice for enterprise.
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Every Synthetix implementation is unique, configured precisely to your requirements and brand identity on our low-code customer service application platform. We're with you every step of the way to ensure your customer service deployment will be exceptional. We can even integrate with all your existing SaaS providers via our RESTful APIs and webhook architecture.
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Synthetix products are not "fire and forget" deployments. Our technical support team are always there to answer your questions or help you with any issues – and our account managers will visit you (at least) quarterly to help you get the most out of your Synthetix deployment and ensure it delivers on your KPIs.
The Customer Service platform that delivers amazing ROI
Synthetix delivers huge productivity gains and ROI for both enterprise and SMEs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.
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5000
Self-service sessions per month
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Deflected contacts per month
625
Agent hours saved per month
£11500
Monetary saving per month
* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of £18.40 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.
Great savings! We should talk.
Contact UsDon't just take our word for it
We're the choice of some of the world's leading brands, revolutionising enterprise online customer service one deployment at a time. Here's what our customers say about us...
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